AI technology is significantly changing the different industries, and the healthcare industry isn’t an exception. Chatbots can save time and money. Healthcare-specific bots certainly have the potential to revolutionize the patient experience in particular.

Chatbots can help healthcare providers with customer service and interact with healthcare consumers through text conversations. It is one of the practical solutions to increase patient satisfaction.

The chatbot is helpful for any business. But for the healthcare field, they are precious because chatbots can provide the required information and actions to patients.

The Benefits of Using a Healthcare Chatbot

AI-powered chatbots can boost healthcare in many ways, but the four most talked-about benefits revolve around:

Access:

Chatbots make medical advice available 24/7, helping patients find the data they need, even if a practice is closed.

Scalability:

Bots can handle upwards of 1,000 interactions in parallel, meaning no limits on patient support.

Automated record keeping:

Chatbots are great at taking notes, giving doctors more time to care for their patients.

Cost-savings:

Juniper Research estimates that annual savings derived from adopting bots in healthcare will hit $3.6 billion by 2022.

How Healthcare Organizations Can Use Chatbots

Lead Generation:

When people query bots, they share valuable information which will be wont to create additional value. Let’s say a patient engages the chatbot on an eye surgeon’s website with questions about LASIK. Beyond providing answers to those questions, the bot might also facilitate a sign-up for a free consultation, thus creating a potential lead. We see this type of lead-generation “flow” implemented often among healthcare chatbots, especially for elective surgeries.

Scheduling and Appointments:

For most healthcare providers, large and little, scheduling questions represent the lion’s share of inbound patient queries. The great news is that chatbots can handle scheduling questions, look up appointments, and facilitate new appointment bookings. They will also send appointment reminders, referral reminders, and therefore the like (usually via text or SMS) to curb no-shows.

Screen, Assess, and Triage Symptoms:

Forget WebMD; bots, especially those powered by AI, can assess symptoms and recommend the next steps. COVID-19 screening comes to mind, of course. Healthcare Chatbots can ease the stress on the medical system by screening patients and limiting the number of individuals getting in for COVID-19 tests unnecessarily. Yet, bots also can make specialist recommendations, schedule appointments, or maybe recommend a close-by ER (ER) supported the symptoms input by the patient.

Conclusion:

Technology is the future of healthcare, and bots may be the best risk for healthcare practices looking to step into that future. Chatbots can pull more specific and relevant information for patients rather than search engines. But they can not completely replace a human medical professional’s expertise, but they can reduce the time & money and make it easier for hospital staff to perform their jobs. Healthcare providers looking to boost the patient experience should consider using chatbots to make their lives and the lives of their patients more manageable.

To know more about how chatbots are improving the patient experience, Contact us!

Our website address is www.appsai.com.au