Posted by Travel Industry is chalking up impressive growth thanks to the consumer’s penchant for traveling to new and unexplored places. Chatbots and travel make perfect partnerships and are real game-changers for this industry. It is no surprise that chatbots are becoming widely used in almost every industry.
Chatbots are among one the essential tools that help customers create connections. Chatbots provide a clever way to scale a fantastic user experience and deliver travelers’ personal touch, leading to more business. They act as personal travel assistants to assist customers in browsing flights and hotels, provide budget-based options for travel, and introduce packages and campaigns consistent with consumers’ travel behavior.
Use Cases for Travel Chatbots:
Travel companies won’t lose one lead because the website chatbots will engage the visitors and offer them help in booking tickets, and planning holidays. Let’s check out the categories to explore the first use cases for travel chatbots.
Cross-Sell:
AI-enabled bots can understand customers’ behavior and generate cross-selling opportunities by offering flight + hotel packages, car rental options, and reductions in touristic tours and activities. They can also recommend coupons for restaurants or cafes the travel agency has dealt with. It is beneficial not only for companies but also for customers.
Collect customer reviews:
Conversations are a friendly way to collect customer reviews compared to surveys seamlessly. After completing a reservation or a service, the travel bot can ask the users some questions about their experience, similar to “How satisfied are you with this trip agency’s services?” or “Would you recommend this travel agency to a friend?” or ask them to write down a comment about how the services are often enhanced.
Change Flight Date:
Changing flight dates is usually a pain for travelers and a burden to several TMC and OTA support centers. Almost like the booking cancellation example, travel chatbots can pre-qualify a traveler’s request so that a person’s agent can quickly approve the change.
Manage Cancellations:
Chatbots can facilitate reservation cancellations without hand-overs to measure agents. The chatbot will invite the customer’s information and reservation codes or PNR; then, it can cancel the user’s reservations, recommend substitutions for canceled flights or hotels, provide information about refund and return policies, and make refund claims.
24/7 Service while reducing costs:
Engage the purchasers round the clock with personalized conversations and drive your brand growth. Reduce your hiring resources by deploying chatbots that will be available 24/7 and quickly answer customer questions. It helps the user make payments while assisting them in rescheduling flights or canceling them. The chatbot would become the virtual assistant to online customers.
Conclusion:
Chatbots will grow even more in the future if they find a way to provide solutions for more complex problems without needing human assistance. Chatbots and AI are not only enhancing customer connectivity with businesses, but they are also changing the way the world communicates. So now’s the briefest moment to start using a chatbot for your travel business.
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