Posted by According to a 2017 3CInteractive research, 40% of millennials use chatbots daily. Travel chatbots, often known as “virtual travel agents,” are becoming popular as a tool that can get to know its user and do actions like booking or looking for booking emails and calendars to create an itinerary. Chatbot connects travelers and hotels to check hotel availability and look up necessary information such as check-in times or parking reservations.
Benefits of Conversational AI for Travel & Tourism:
Chatbots are a perfect contender for the following since they can provide 24/7 service in many languages and respond to multiple clients at once.
Look for available Bookings:
Users can submit inquiries about their destination and travel dates into various communication channels, providing the chatbot criteria to browse possibilities and give them to the user during the conversation. To limit customer options, chatbots can also shoot queries like “What is your budget?” “How many will be traveling?” and “Are your dates flexible?”
Manage Inquiries:
Users may have inquiries regarding travel insurance, regulations, restrictions, anticipated road costs, etc., before making a final decision about their travel arrangements. Chatbots may handle FAQs and address customer inquiries without requiring a live agent.
Total Reservations:
The chatbot can ask about user details, ID or passport information, and the number of children traveling with the user when users decide on a travel itinerary, such as a flight or a hotel. The chatbot also offers a way to make credit card payments, complete reservations, and send itineraries through email or messaging.
Control Rescheduling:
Without involving actual personnel, chatbots can help customers cancel reservations. The chatbot will request the user’s details and reservation codes or PNR before offering to cancel the user’s reservations, suggest alternatives for canceled hotels or flights, advise the user of refund and return policies, and initiate refund claims.
Control Questions about Luggage:
Users can ask chatbots where the luggage claim area is and which platform their luggage is on because chatbots frequently have access to real-time data from airports or train stations. Additionally, chatbots can establish a luggage claim from the user’s details and ticket PNR in the event of missing luggage.
Conclusion:
When the tourism industry chooses travel bots, it eliminates the need for a dedicated customer support team, reducing corporate costs and team management. With a FAQ database, travel chatbots answer most queries instantly with less human intervention.
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