Posted by According to research, with the development of AI and chatbots, more than 1.3 billion users send more than 8 billion corporate-to-human messages each month. Various brands started using chatbots in their industry to improve their customer experience. Popular brands such as Sephora, H & M, Tommy Hilfiger, and Amazon have already implemented chatbots to increase online sales.
eCommerce Chatbots are among the most successful use cases for chatbots, providing customers with a highly personalized experience. eCommerce bots can answer all product-related questions and support customers who have questions or hesitation during checkout.
AI-powered technologies can also upsell and cross-sell products, offer discount codes and more, and stores that encourage customers to make purchases. It personalizes the marketing strategies based on customer persona, and it will send ads and messages through marketing emails.
Ways to multiply your Sales through eCommerce chatbots:
Cost-effectively introduce the eCommerce automation tools to offer excellent customer support. It provides excellent customer service by tracking the customer contact history and provides immediate and non-urgent support.
Customers can use it at any time:
AI bots instantly deliver the solution to customers in their preferred channels like WhatsApp, Web, Mobile App, Facebook Messenger, and Instagram.
eCommerce bots provide 24/7 to answer customer questions and take advantage of AI-powered technologies. This way, customers will be more satisfied and not choose another supplier for their next purchase.
Turn visitors into leads:
eCommerce bots request specific information such as names and emails. The virtual assistant automatically sends the data over the connection to the company’s CRM. AI can add customers to the sales flow and send notifications based on the customer’s interests.
Emphasize products and services:
AI bots use many resources that can help you to increase the visibility of your products and services, promote them, and drive purchases without adding external tools. Leverage the new AI technologies in your business to respond quickly and make content more appealing, entertaining, and informative when interacting with customers.
Manage shopping cart and close sales :
The eCommerce bot speeds up the entire sales process with the help of automated solutions.
Customers can directly reach the website to continue the process. Another way they can buy is through messaging channels. You will get an immediate response sent by bots in the form of a message to the customer via a message containing the cart details and checking out the product.
Serving customers at any time:
eCommerce is not just about new customers. It keeps working on post-sales service, so trusted consumers who have already tried their products or services continue choosing the same brand.
With AI and technical capabilities, eCommerce bots can help customers track an order, send a notification if there’s a delay, open a channel for claims and returns, and even proactively send push messages & calls to remind them of payment or confirm a new order.
Conclusion:
eCommerce chatbots interact with customers 24/7 at all stages of the service. Chatbots close the communication gap between online retailers and customers. Whether ordering, trading hardships, or tracking deliveries, e-commerce chatbots address the evolving aspects of digital customer interaction and travel. Expand your customers’ experience through APPS AI.
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